Return Policy

RETURNS:

We guarantee our products and offer a 30 day return & money back policy. We allow you to keep the stock and we will refund you as well!

To complete your return, please email info@directwinecellars.com.au with your receipt & reason why you are asking for a return and we will get back to you within 24 hours.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
returns@directwinecellars.com.au

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@cheerstovino.com.au and send your item to: 115 Willowdene Ave Luddenham NSW AU 2745.

Shipping
To return your product, you should mail your product to: 115 Willowdene Ave Luddenham AU 2745

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.